📦 Orders & Payments

1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), Blik, PayPal, Apple Pay, Goggle pay other secure payment methods available at checkout.

2. Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within a short time after placing your order, we may be able to modify or cancel it.

3. Will I receive an order confirmation?
Yes! After placing your order, you will receive a confirmation email with your order details.

4. Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing details, or security checks from your bank.

5. Can I use discount codes?
Yes! Discount codes can be entered during checkout in the designated field.

🚚 Shipping

6. Where do you ship to?
We ship anywhere around Poland.

7. How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 1-3 business days.

8. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen shipping method.

9. How can I track my order?
To track your order on our system, please create an account before making your purchase. If you choose not to, your order will still be delivered as usual, but you won’t be able to track it through our system, only via the courier’s tracking system.

10. What if my order hasn’t arrived yet?
If your order hasn't arrived within the expected timeframe, please contact our support team and we will help investigate.

🔄 Returns & Refunds

11. What is your return policy?
We accept returns within 14 days of delivery if the item is unused and in its original condition.

12. How do I request a return?
Please contact our support team support@chrotis.com with your order number and reason for return.

13. Do I have to pay for return shipping?
Return shipping costs may apply unless the item arrived damaged or incorrect.

14. When will I receive my refund?
Refunds are usually processed within 5–10 business days after we receive the returned item.

15. What if my item arrives damaged?
If your item arrives damaged, contact us immediately with photos and we will resolve the issue.

🛍 Products

16. How do I choose the right product/size?
You can refer to our product descriptions.

17. Are your products authentic/high quality?
Yes, we carefully source and test all products to ensure quality.

18. Will items be restocked?
Some popular items may be restocked. You can sign up for restock notifications.

19. Do product colors look exactly the same in person?
Colors may vary slightly depending on screen settings.

20. Are your products eco-friendly / sustainable?
We aim to use responsible sourcing and sustainable practices whenever possible.

👤 Account & Support

21. Do I need an account to place an order?
No, you can check out as a guest.

22. How do I contact customer support?
You can reach us via email support@chrotis.com or through the contact form on our website.

23. What are your customer support hours?
Our team typically responds within 5 mins 24/7 On live chat.