What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as BLIK, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you contact us shortly after placing your order, we may still be able to modify or cancel it.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with the details of your purchase.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect billing information, or security checks performed by your bank.

Can I use discount codes?

Yes. You can enter your discount code during checkout in the designated field.

Where do you ship to?

We currently ship anywhere within Poland.

How long does shipping take?

Shipping times vary depending on location, but most orders arrive within 1 to 3 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the shipping method you choose.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number so you can follow your shipment.

What if my order has not arrived yet?

If your order has not arrived within the expected delivery time, please contact our support team and we will investigate the issue.

The ultimate care for you

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IDEALOVE A Dream Come True Low pH Mystical Cleansing Gel 150ml gentle facial cleanser front view

1/5

A Dream Come True, Low pH Mystical Cleansing Gel, 5.07 fl oz (150 ml)

49,90 zł

Pickup available at Chrotis

Usually ready in 24 hours

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Giovanni satin hair bonnet elegant blush adjustable sleep cap for frizz protection and hair care front

Hair Accessories for Everyday

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Introducing our latest products, Sourced specially for your beauty. Shop your favorites before they're gone!

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Care Guide

Your daily skin routine, simplified

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Frequently asked questions

We accept major credit and debit cards (Visa, Mastercard, American Express), Blik, PayPal, Apple Pay, Goggle pay other secure payment methods available at checkout.

Orders are processed quickly, but if you contact us within a short time after placing your order, we may be able to modify or cancel it.

Shipping times vary depending on your location, but most orders arrive within 1-3 business days.

We ship anywhere around Poland.

We accept returns within 14 days of delivery if the item is unused and in its original condition.

Please contact our support team support@chrotis.com or send us a message on live chat with your order number and reason for return.

To track your order on our system, please create an account before making your purchase. If you choose not to, your order will still be delivered as usual, but you won’t be able to track it through our system, only via the courier’s tracking system.